Refund policy

Yvora™ Return & Refund Policy

Last updated: September 2, 2026

At Yvora, we want you — and your pet — to be completely happy with your purchase. If something isn't right, we're here to make it easy.

1. 7-Day Return Window

You have 7 days from the date of delivery to request a return, for any reason. If 7 days have passed since your item was delivered, unfortunately we can't offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging, with all accessories, manuals, and components included
  • Accompanied by proof of purchase (order number or receipt)

Items that show signs of use, damage not caused by Yvora, or missing original packaging may be subject to a partial refund or may not be eligible for return, at our discretion.

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective or damaged upon arrival:

  • Opened or used grooming tools (nail clippers, grooming kit, etc.)
  • Items marked as final sale at the time of purchase
  • Gift cards

4. How to Start a Return

To start a return, please contact us at contact.yvora@gmail.com with:

  1. Your order number
  2. The item(s) you'd like to return
  3. The reason for the return

Our team will confirm your eligibility and provide return instructions within 1–2 business days. Please do not send items back without first contacting us — returns sent without prior authorization may not be accepted.

5. Return Shipping

  • If the return is due to a defective, damaged, or incorrect item, Yvora will cover the cost of return shipping.
  • If the return is due to a change of mind or personal preference, the customer is responsible for return shipping costs and must pay 10% of the product's price, unless otherwise stated.

We recommend using a trackable shipping method, as Yvora is not responsible for items lost in transit during a return.

6. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

  • If approved, your refund will be processed to your original payment method within  3–7 business days.
  • Please note that your bank or credit card provider may take additional time to reflect the refund on your statement.
  • Original shipping costs are non-refundable, except in cases of a defective, damaged, or incorrect item.

7. Exchanges

If you'd like to exchange an item (for example, a different size or color), the fastest way is to request a return for the original item and place a new order separately, once the return has been approved.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 24 hours of delivery at contact.yvora@gmail.com, including:

  • Your order number
  • A description of the issue
  • Photos or video of the damage/defect (this helps us resolve the issue faster)

We will arrange a replacement, repair, or full refund, including return shipping costs where applicable.

9. Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank — there is often processing time before a refund is reflected.
  4. If you've done all of this and still have not received your refund, please contact us at contact.yvora@gmail.com

10. Contact Us

If you have any questions about this Return & Refund Policy, please reach out to us:

Email: contact.yvora@gmail.com Response time: 24–48 hours